Refund policy
Refund Policy
You have 7 days upon your delivery date to send an email notifying us regarding an exchange or return on damaged/incorrect item. Exchanges/Returns are only processed if you have received an email of approval.
Returns/Exchanges are approved if we are notified within 7 days upon delivery date, the item(s) are damaged upon arrival, or the item(s) received are incorrect.
Please note: Exchanges must be of equal value.
Refunds or exchanges are issued once the items are returned.
Please email vctryrevoution@gmail.com if you have questions/concerns.
-----
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will also notify you of the approval or rejection of your refund.
We cannot accept returns or exchanges if:
The product has been washed
If the product has been worn
The product is returned with animal or human hair
If you are approved, then your refund will be processed, and a store credit will emailed to you in a form of a Code to be used upon check out, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at v.kingovkings@gmail.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
-----